Privacy Policy
Introduction
At our real estate platform, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services to find your dream home. By using our website and services, you consent to the practices described in this policy.
Information We Collect
When you voluntarily send us electronic mail / fill-up the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.
Facebook and Instagram Lead Forms
We advertise on Facebook and Instagram. When you submit one of our lead forms on those platforms, Meta shares the information you entered — typically your name, phone number, email address and your answers to the form questions — together with an identifier of the ad and form you responded to. We receive this information through Meta's APIs and store it in our customer relationship management system, which is operated for us by our technology provider, PixLeo (PulseHub). We use it only to respond to your enquiry, connect you with our sales representatives and measure the performance of our advertising. We do not receive or store any other information from your Facebook or Instagram profile. Our use of information received from Meta's platforms complies with the Meta Platform Terms and Developer Policies.
Signing In With Google (Staff and Partner Accounts)
This section applies to our staff, agents and business partners who sign in to our internal customer relationship management system, PulseHub, operated for us by our technology provider PixLeo. It does not apply to property enquirers or website visitors.
Authorised users may choose to sign in with a Google account instead of a password. When you do, Google sends us your name, your email address and whether Google has verified it, your Google profile picture, and your Google account identifier — a unique ID that remains the same even if your email address changes.
We request only basic sign-in permissions (openid, email and profile). We do not request and cannot access your Gmail, Google Drive, Google Calendar, contacts or any other Google service.
We use this information solely to identify you and sign you in. Your email address is matched against an account that an administrator has already created for you — signing in with Google does not create an account on its own. We store your Google account identifier and email address so that we can recognise you on future sign-ins, and we may use your name and profile picture within your user profile in the system.
We do not sell this information, share it with third parties for advertising, or use it for any purpose other than operating your account and providing the service.
You can disconnect your Google account at any time from Settings → Security within the system and sign in with a password instead. Your account information is retained for as long as your account remains active; when an account is deleted, the stored Google account identifier and email address are deleted with it. To request deletion, follow the process in Requesting Deletion of Your Data above.
How We Use Your Information
We use the information we collect for the following purposes:
- To help you find properties that match your preferences and budget
- To connect you with qualified real estate agents and property sellers
- To provide personalized property recommendations and market insights
- To send you property alerts, market updates, and promotional offers
- To communicate with you via email, SMS, phone calls, and WhatsApp
- To measure and improve the performance of our advertising campaigns
- To improve our services and enhance your user experience
- To comply with legal requirements and industry regulations
How We Contact You
Our agents and representatives may contact you through various communication channels to provide you with the best service:
- Email: For property listings, market updates, and important notifications
- SMS: For quick property alerts and appointment reminders
- Phone calls: For personalized consultation and property discussions
- WhatsApp: For convenient messaging and sharing property details
- Direct mail: For exclusive property brochures and market reports (when applicable)
Information Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:
- With licensed real estate agents and brokers to facilitate property transactions
- With property developers and sellers when you express interest in their properties
- With financial institutions and mortgage brokers when you request financing assistance
- With legal professionals and notaries during property transactions
- With our technology and hosting providers who process data on our behalf and under our instructions
- When required by law or to comply with legal proceedings
- To protect our rights, property, and safety, or that of our users
Marketing and Promotional Communications
We may use your contact information to send you promotional content about:
- New property listings that match your criteria
- Special offers and exclusive property deals
- Market trends and real estate investment opportunities
- Home buying tips and financing options
- Company news and service updates
- Invitations to property viewings and open houses
You can opt out of promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct or update inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain processing of your personal information
- Restriction: Request limitation of how we use your information
You can ask us to delete the personal information we hold about you, including information received from Facebook or Instagram lead forms. Email marketing@firstdoorrealty.com from the email address you submitted, or include the phone number you used, with the subject "Data deletion request". We will confirm receipt and delete your information from our systems within 30 days, except where we are required by law to retain it. This applies to all data we hold about you, including data collected before you made the request.
Data Retention and Security
We keep your personal information for as long as it is needed to respond to your enquiry, provide our services and meet our legal obligations, after which it is deleted or anonymised. We use appropriate technical and organisational measures, including access controls and encrypted storage, to protect your information against unauthorised access, loss or misuse.
Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. These technologies help us:
- Remember your preferences and search criteria
- Provide personalized content and recommendations
- Analyze website usage and improve our services
- Display relevant advertisements and property listings
- Ensure website security and prevent fraud
You can control cookie settings through your browser preferences.
Third-Party Services
We may use third-party services to enhance our platform functionality, including payment processors, mapping services, and analytics tools. These providers have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party websites or services.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and sending you an email notification. Your continued use of our services after such changes constitutes acceptance of the updated policy.
